Returns Policy

Refunds and Exchanges:  

  • Advise Scrap Needs of faulty items within 5 days of your invoice date. We will exchange or credit for faulty items only. Refunds will not be given for change of mind.

  • All items must be returned in the original packaging

  • The customer is responsible for the costs involved in returning items to Scrap Needs

  • Scrap Needs will bear the cost involved in sending a replacement item.

  • Credits for returns will be directly deposited to the Card, PayPal account or Bank account that was used for the purchase. The return deposit will be processed within 5 working days of Scrap Needs receiving and verifying the returned item is faulty.

  • Faulty items may be returned to the actual Scrap Needs store located at Unit 3, 8 Belford Place Cardiff NSW